Terms of service
Terms of Service
These Terms of Service apply to purchases made from Stokki Oy through our business-to-business webshop.
1. Business customers
The Stokki webshop is intended exclusively for business customers. Access to wholesale pricing and ordering may require registration and approval by Stokki Oy.
By placing an order, the customer confirms that they are acting on behalf of a business and are authorised to place orders for that business.
2. Products and availability
Product availability may change without notice. Stokki may limit quantities, discontinue products or substitute products only where separately agreed with the customer.
Product images and descriptions are provided for information purposes. Minor variations in packaging or presentation may occur.
3. Prices and VAT
Unless otherwise stated, prices displayed to approved business customers are excluding VAT.
Applicable VAT, delivery charges and other applicable charges are added or displayed during checkout.
Customer-specific prices, discounts or agreed commercial terms may apply to individual customers or customer groups.
4. Orders
An order submitted through the webshop constitutes a request to purchase the selected products.
Stokki reserves the right to reject or amend an order where, for example, a product is unavailable, pricing is clearly incorrect, customer information is incomplete, payment cannot be processed, or delivery cannot reasonably be completed.
If an order cannot be fulfilled as placed, Stokki will contact the customer where appropriate.
5. Payment
Available payment methods and payment terms are shown during checkout or agreed separately with the customer.
Customers granted invoice or other payment terms are responsible for paying invoices by the stated due date.
Stokki may restrict or suspend ordering privileges where payments are overdue or agreed credit conditions are no longer met.
6. Delivery
Delivery availability, charges and conditions depend on the delivery address, order value and applicable delivery arrangements.
Estimated delivery dates or times are not guaranteed unless expressly agreed.
Customers are responsible for ensuring that the delivery location is accessible and that an authorised person is available to receive goods where required.
Detailed delivery conditions are set out in our Shipping Policy.
7. Inspection and claims
Customers must inspect delivered goods promptly.
Any damaged, defective, missing or incorrect goods should be reported to Stokki as soon as possible. Claims concerning chilled, frozen or temperature-sensitive goods should be reported immediately upon receipt.
Stokki may request photographs, delivery documentation or other information needed to investigate a claim.
8. Returns and cancellations
Orders are not subject to a general right of return or cancellation.
Returns, refunds, credits and replacements are handled in accordance with our Return and Refund Policy.
9. Customer accounts
Customers are responsible for ensuring that information associated with their company and customer account is accurate and up to date.
Account access may only be used by authorised representatives of the relevant business.
Stokki may suspend or remove access where an account is misused or where the customer no longer meets Stokki's customer requirements.
10. Liability
Stokki is responsible for its obligations in accordance with applicable law and these terms.
To the extent permitted by applicable law, Stokki is not responsible for indirect or consequential losses arising from a business customer's use of the webshop or products.
Nothing in these terms limits liability where such limitation is prohibited by law.
11. Force majeure
Stokki is not responsible for delays or failure to perform caused by circumstances reasonably outside its control, including transport disruptions, supply shortages, industrial action, governmental restrictions, severe weather, system failures or other comparable events.
12. Changes to these terms
Stokki may update these Terms of Service from time to time. The version applicable to an order is the version in effect when the order is placed.
13. Governing law
These terms and purchases made through the Stokki webshop are governed by the laws of Finland.
Any disputes should primarily be resolved through negotiation between Stokki and the customer.
14. Contact
Stokki Oy
Juurakkotie 6
01510 Vantaa
Finland
Email: info@stokki.fi
Telephone: +358 45 124 5944
Save that, and then we’ll do the Shipping policy next. I’d still recommend a legal review before full launch, but this is a solid B2B working draft.
