Refund policy

Return and Refund Policy

Stokki Oy supplies products exclusively to business customers. Orders placed through our webshop are business-to-business (B2B) purchases.

Returns
We do not accept returns or exchanges after an order has been placed and supplied, except where the products are damaged, defective, incorrect, or otherwise do not correspond with the confirmed order.

Customers are responsible for checking the delivery promptly upon receipt. Any visible damage, missing products, incorrect products, or other delivery discrepancies must be reported to Stokki as soon as possible after delivery.

For chilled, frozen, or other temperature-sensitive products, any issue relating to product condition or temperature must be reported immediately upon receipt.

Please include the following when making a claim:

  • Order number
  • Product name and quantity affected
  • Description of the issue
  • Photographs where relevant
  • Any other information reasonably required to investigate the claim

Cancellations
Orders cannot be cancelled through the webshop after they have been placed.

If you notice an error in your order, please contact Stokki immediately. We may, at our discretion, be able to amend or cancel an order before it has entered picking, fulfilment, or delivery preparation. We cannot guarantee that changes or cancellations can be accepted.

Refunds and replacements
Where Stokki confirms that a product was damaged, defective, incorrect, missing, or otherwise supplied incorrectly, we may provide an appropriate remedy, which may include replacement products, a credit, or a refund.

Refunds or credits are not provided for:

  • change of mind
  • over-ordering by the customer
  • products ordered incorrectly by the customer
  • products that have been stored, handled, or transported incorrectly after delivery
  • products that have deteriorated due to circumstances outside Stokki's control after delivery

Any refund, credit, or replacement is subject to Stokki reviewing and approving the claim.

For return, delivery, or product claims, please contact order@stokki.fi.