Shipping policy

Shipping Policy

Stokki Oy delivers orders to business customers in accordance with the delivery options available for the customer's delivery address.

Delivery charges

Delivery charges are calculated based on the applicable delivery arrangement and are shown during checkout where available.

Orders with a product subtotal of €1,000 or more, excluding VAT and delivery charges, qualify for free delivery, unless otherwise agreed with the customer.

Orders below this threshold are subject to the applicable delivery charge.

Delivery areas

Delivery availability depends on the customer's delivery location and the delivery services available through Stokki and its logistics partners.

Stokki may contact the customer if the requested delivery address cannot be serviced under the selected delivery method.

Delivery times

Available or estimated delivery dates may be shown during checkout or communicated separately.

Delivery times are estimates unless a specific delivery time has been expressly agreed. Delays may occur due to circumstances outside Stokki's reasonable control, including transport disruptions, supplier delays or other logistical issues.

Receiving deliveries

The customer is responsible for ensuring that:

  • the delivery address and contact information are correct;
  • the delivery location is accessible for the applicable delivery vehicle;
  • an authorised person is available to receive the delivery where required; and
  • chilled, frozen or temperature-sensitive products can be received and stored appropriately without unnecessary delay.

Checking the delivery

Customers should inspect deliveries promptly upon receipt.

Missing, damaged or incorrect products should be reported to Stokki as soon as possible.

Any issue concerning the condition or temperature of chilled, frozen or other temperature-sensitive products should be reported immediately upon receipt.

Please include the order number, affected products, quantities and photographs where relevant.

Failed or refused deliveries

Additional costs resulting from an incorrect delivery address, inability to access the delivery location, absence of an authorised receiver, or an unjustified refusal of delivery may be charged to the customer where applicable.

Contact

For questions concerning orders or deliveries, contact:

order@stokki.fi